Michigan Legal Help Program - Bilingual (Spanish) Administrative Assistant

Date Posted: 
Tuesday, August 20, 2019 - 1:00pm

The Michigan Legal Help Program (MLHP) seeks a Bilingual Administrative Assistant to join our dedicated team of attorneys and IT professionals who work together to increase access to justice using technology. MLHP works with judges, courts, lawyers, bar associations, nonprofits, self-help centers, libraries, and many others to promote coordinated and quality assistance for people solving their own civil legal problems in Michigan. Our interactive, statewide Michigan Legal Help (MLH) website is a national innovation model that provides legal information and referrals to visitors and advocates helping others. MLHP supports a Spanish language version of the site at AyudaLegaldeMichigan.org, and provides live chat assistance (LiveHelp) for all web visitors between 11am-3pm weekdays. MLHP also develops and supports Self-Help Centers around the state to provide access to public computers and legal information help from trained Navigators. Visit michiganlegalhelp.org for more information.  

MLHP is part of Michigan Statewide Advocacy Services and is administered by the Michigan Advocacy Program.

Primary responsibilities for the Bilingual Administrative Assistant include:

  • Administrative support for LiveHelp Coordinator (help train, orient, manage, and supervise law student volunteer LiveHelp Agents; supervise LiveHelp shifts; answer after-hours emails from MLH users; maintain content on LivePerson chat platform; and create monthly reports from LiveHelp data);
  • Administrative support for MLH and Ayuda Legal de Michigan (post new content on MLH and Ayuda Legal; review and update non-legal content on MLH; track multiple channels of feedback from end-users; compile monthly and quarterly reports for funders and future development; distribute outreach material; assist with quarterly User Testing; and test new Do-It-Yourself interviews);
  • Translation support for Ayuda Legal de Michigan (coordinate translation of new content; review newly translated content; translate newly updated/modified content; engage with Spanish-speaking visitors via LiveHelp and occasional emails); and
  • Collaboration with a dynamic team that engages in various projects to improve the experiences and results of people handling legal problems on their own.

Qualifications:  Applicants must be fluent in written Spanish and English; have a bachelor’s degree or equivalent experience; must be skilled in working with Microsoft Office and Google Suite and comfortable learning new technology interfaces; prior experience working in an office preferred. Applicants must be able to effectively manage multiple tasks, set priorities, and meet all deadlines. Excellent verbal and written communication skills, the ability to take initiative in the development and completion of projects, and to work successfully on teams is required.

Benefits: Full-time position with a salary from $33,000, depending on experience, and includes excellent health, disability, and fringe benefits.

To Apply: Send a resume, cover letter, and three references with “MLHP Bilingual Administrative Assistant” in the subject line to jobs@lsscm.org. Applications received by 9/10/19 will receive priority.

MLHP is an equal opportunity employer, committed to diversity and inclusion in the workplace.